Appliance Repair in Aurora

Low-income appliance repair program to end in June

An appliance repair program that has served the needs of low income families in Waterloo region for almost 40 years will end in June, after most of its funding was cut in December.

“It will have an impact on those that currently rely on the service, and we don’t want to sugar-coat that,” said Allison Dunn, community services director at House of Friendship.

House of Friendship helps pay for the program along with funding from Waterloo region. 

“To repair an appliance can be costly. We are very aware of that and are dedicated to trying to lighten that impact through the other services we provide.”

Cost effective solution

Through the program, people who live on low-incomes can have large appliances, such as a fridge, stove, washer or dryer, repaired free of charge. 

It’s how he does the work that really made him stand out, and I think that led to the huge success.- Allison Dunn, House of Friendship

For the same work, a repair person might charge $100 or more, money that House of Friendship clients often can’t spare. 

Although the program only received around 200 calls for service in 1980, the year it began, Dunn said its popularity grew quickly.

By the 1990s, the appliance repair program was fielding more than 1,000 calls per year. 

The man at the helm

Dunn credits the success of the program to one man, Keith Wagler. He has been doing the appliance repairs since 1984.

“The service itself … is one thing, but it’s how he does the work that…

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