Appliance Repair During Quarantine

Looking for local appliance repair? Why you can’t always trust what you find on Google Maps

If your washing machine is on the blink and you’re looking for appliance repair, be wary — new evidence reveals that you can’t always trust Google when it comes to finding a reliable local appliance repair person.

A months-long investigation by CBC’s Marketplace found questionable business practices such as fake Google Maps addresses and bogus company names are plaguing the appliance repair industry.

In some areas, as many as 50 per cent of the local appliance repair companies returned in a Google Maps search appeared to be fake. Fake company names and locations change all the time, so a phoney company listing that appears on Google Maps one day may be gone the next, the investigation found. 

“I think it’s unethical, and I think as a customer you deserve to know who you are dealing with ― you shouldn’t have to be second-guessing,” said Joseph Renaud, an Ajax, Ont., resident who unwittingly called a fake local company when trying to fix his tenant’s appliance.

Marketplace uncovered similar tactics during an investigation of the locksmith industry earlier this year.  

And now Marketplace has learned the owners of one…

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