An appliance repair company in Toronto has launched a blog to help advice locals on looking after their household appliances. Prime Appliance Repairs, who cover the whole of the...
Appliance repairman Vlad Bagatov doesn’t do extended warranty repair work, but he knows a lot about extended warranty complaints.
That’s because the owner of Maple Leaf Appliance Repair in Calgary is often called by clients whose ailing refrigerators, stoves or washing machines aren’t being fixed as expected under the warranties they purchased years earlier.
“From my experience, usually when you take an extended warranty and your fridge breaks down, it’s about two to three weeks to get it repaired … Can you imagine going without a fridge for three weeks?” he said.
“So they call us and we say it’s $600. They say, you know what, I’ll pay $600 because I need my fridge today.”
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Consumers buying a new large appliance are often caught off-guard at the checkout counter by the offer of an extended product protection warranty, said Ken Whitehurst, executive director of the Consumers Council of Canada.
The plans, available at an extra cost,…